Hi everyone, I'm new here.

My 8-year old got her first American Girl this past Christmas, the lovely Marisol. DD loves her and takes great care of her.

Well, this afternoon, for no apparent reason, Marisol's head came off and my DD started to cry. I called AG and they transfered me to customer service, and I was given instructions on how to put her head back in place. When she told me there should not be any gaps, I then knew something was seriously wrong, because she always had a gap. I went and looked at pictures from Christmas and saw it.

What should I do send her to AG to be fixed? I think she might be defective, KWIM?

As of this evening, Marisol has her head back on and DD is protecting her...LOL!

It's really odd this happened today, because my UPS lady brought Jess today, which I'm giving to DD for Easter.

I just feel really bad for my DD and our beautiful Marisol.

Any advice?

Thanks in advance!